Problems behind Email Account Lock-out
We have been used to using free web mail services, like GMail and Yahoo etc. They provide your the disk size up to several GB and allow you to access anywhere the internet connection is available. What if your receive such a message during one of your daily email checks: “User name and password do not match”?
As reported in this article from New York Times, for whatever reason for this lock-out, which may not be your fault at all, you just follow the guideline in Google to report this problem and wait for few days or weeks, depending how lucky you are.
The reason why Google doesn’t provide person-to-person service to resolve the problem is, obviously, the cost. Another reason is that since they ask so little information from you when you sign up an email account, they don’t know who you really are. “Even if they were standing right in front of us, it wouldn’t help.” said Mr. Gillbert from Google, who handles customers.
Sometimes even with the security question to get back your email account wouldn’t be very helpful. That’s how Sarah Palin’s Yahoo email account was hacked.
Make sure that no one really knows about your current situation and your past. 😉